Blanca Cars Frequently Asked Questions

Find quick answers to the most common questions about booking and renting a car with Blanca Cars on the Costa Blanca. This page covers bookings, payments, deposits, insurance, drivers, airport collection, local delivery, cancellations, vehicle returns, breakdowns and other practical questions about your rental.

For more detailed explanations about car hire in Spain, deposits, excess, insurance, driving rules, airports and road safety, visit the Blanca Cars Car Hire Knowledge Centre.

If your question relates to an existing booking and you need help from our team, please contact Blanca Cars.

Booking & Availability

How do I book a car with Blanca Cars?

The easiest way to book is through the Blanca Cars website. Enter your collection or delivery location, rental dates and times to see the vehicle groups currently available.

You can then select the vehicle group you want and complete your reservation online.

How far in advance should I book my rental car?

You can book as soon as your travel dates are confirmed.

Booking early is particularly recommended for:

Easter
Summer
School holidays
Christmas and New Year
Automatic cars
7-seater vehicles
Larger family vehicles

Popular vehicle groups can become fully booked during busy periods.

Can I make a last-minute booking?

Yes, subject to vehicle availability.

If you need a car at short notice, use the online booking system to check availability or contact Blanca Cars.

Can I book by telephone or WhatsApp?

Yes. You can contact Blanca Cars by telephone or WhatsApp if you need assistance with your booking.

For the fastest way to check current prices and vehicle availability, we recommend using the online booking system first.

How do I know my booking is confirmed?

You should receive confirmation after your reservation has been successfully processed.

Check the booking confirmation carefully, including:

Rental dates
Collection or delivery location
Vehicle group
Driver information
Payment instructions
Collection instructions

If you believe you have made a booking but have not received confirmation, contact Blanca Cars before travelling.

Can I choose the exact make and model?

Normally, no.

Blanca Cars reservations are generally made by vehicle group rather than a guaranteed make and model.

For example, if you book a Fiat 500 or similar, you may receive a Fiat 500 or another vehicle with comparable characteristics in the same group.

You can explore the current vehicle groups on our Blanca Cars Fleet page.

What does “or similar” mean?

“Or similar” means that the vehicle supplied may be a different make or model from the example shown, but it should have comparable characteristics appropriate to the vehicle group booked.

This may include similar:

Passenger capacity
Vehicle size
Transmission
Luggage capacity
General vehicle category

Payments, Deposits & Rental Cover

Does Blanca Cars require a rental deposit?

Blanca Cars offers car hire without the standard upfront rental deposit commonly required by many traditional rental companies.

This does not mean that the driver can never be financially responsible for damage, misuse, fines or other circumstances excluded by the rental agreement.

For a detailed explanation, visit the Blanca Cars Knowledge Centre.

Does no deposit mean there is no excess or liability?

No.

A deposit and an excess are different things.

Blanca Cars does not require the standard upfront rental deposit, but rental conditions and exclusions still apply. An excess, repair cost or other charge may apply in circumstances covered by the rental agreement.

We recommend reading the Blanca Cars Terms and Conditions and our detailed guides in the Knowledge Centre.

Is full cover included?

Blanca Cars provides full-cover rental options under the applicable rental conditions.

Full cover does not mean that every possible incident, type of damage or misuse is automatically covered. Certain situations can be excluded under the rental agreement.

Before driving the vehicle, make sure you understand the conditions applying to your rental.

Read more in the Blanca Cars Knowledge Centre.

What damage might not be covered?

Certain types of damage or circumstances may fall outside the normal rental cover depending on the rental agreement.

Examples can include damage or costs connected with negligence, misuse, incorrect fuel, lost keys, unauthorised drivers or other situations specifically excluded by the rental conditions.

Always refer to your current rental agreement for the conditions applying to your booking.

Do I need a credit card to rent a car?

No. You do not need to have a credit card simply to rent a vehicle from Blanca Cars.

Supported debit-card payment methods are available, subject to the payment arrangements applying to your particular booking.

Can I pay with a debit card?

Yes, supported debit-card payment methods are available.

Payment arrangements can vary depending on whether you are collecting locally or through an airport service, so check the instructions included with your booking.

Can I pay cash?

Cash payment is available for eligible local deliveries on the Costa Blanca North.

Cash payment is not available for Alicante Airport or Valencia Airport bookings.

If you intend to pay cash, make sure this has been arranged for your booking in advance.

Are there hidden charges after I book?

Your booking confirmation shows the rental price applying to your reservation.

Blanca Cars does not add charges simply because you arrive to collect the vehicle. However, additional costs may arise if circumstances covered by the rental conditions occur.

Examples may include:

Missing fuel
Traffic fines
Damage
Lost keys
Incorrect fuel
Smoking
Excessive cleaning
Other circumstances excluded by the rental agreement

Read the Terms and Conditions before your rental.

Driver Requirements & Documents

What driving licence do I need?

You must hold a valid driving licence that is accepted for driving and renting a vehicle in Spain and meet the Blanca Cars driver requirements.

Requirements can vary depending on the country that issued your licence.

For more information about UK, EU and non-EU driving licences, visit the Blanca Cars Knowledge Centre.

Do I need an International Driving Permit?

Whether you need an International Driving Permit depends on the country that issued your driving licence and the rules applying to that licence in Spain.

Do not assume that every foreign licence has the same requirements.

Check the relevant driving-licence guide in our Knowledge Centre before travelling.

What documents do I need when collecting my rental car?

Bring the documents and identification specified in your booking confirmation.

This normally includes the required identification and a valid driving licence for each authorised driver.

If you are unsure what documentation applies to your particular booking, contact Blanca Cars before collection.

Is there a minimum age to rent a vehicle?

Driver eligibility depends on the Blanca Cars rental requirements and the vehicle group selected.

Check the requirements shown during booking or contact Blanca Cars if you are unsure whether a driver is eligible.

Can another person drive the rental car?

Yes, provided that person meets the driver requirements and is registered as an authorised driver on the rental agreement.

Never allow someone who has not been registered as an authorised driver to drive the rental vehicle.

Is an additional driver included?

An additional authorised driver is included according to the applicable rental conditions.

All drivers must meet the required conditions and be registered on the rental agreement before driving the vehicle.

Cars, Luggage & Child Seats

What types of rental cars does Blanca Cars have?

The Blanca Cars fleet includes vehicle groups such as:

Economy cars
Manual cars
Automatic cars
Compact family cars
Crossovers
SUVs
Spacious family vehicles
7-seaters
Premium vehicles

See the complete current selection on our Car Hire Fleet page.

Does Blanca Cars have automatic cars?

Yes.

Blanca Cars has several automatic vehicle groups, subject to availability for your rental dates.

Automatic vehicles can be particularly popular during busy holiday periods, so booking early is recommended.

See our current fleet.

Does Blanca Cars have 7-seater cars?

Yes.

Blanca Cars offers 7-seater vehicle groups suitable for larger families and groups, subject to availability.

Remember that using all seven seats reduces the luggage area, so consider both passenger numbers and suitcase requirements before booking.

See our 7-seater options on the Fleet page.

How do I know if my luggage will fit?

The luggage capacities shown on the Fleet page are guides because suitcase dimensions vary.

When choosing a vehicle, consider:

Number of passengers
Number of large suitcases
Cabin bags
Pushchairs
Child equipment
Golf equipment
Other bulky luggage

If you are unsure, choosing the larger vehicle group is normally the safer option.

Are child seats available?

Child seats can be arranged subject to availability and the options offered for your booking.

Make sure you request the appropriate child seat before your rental so it can be prepared for the vehicle.

Free Local Delivery

Can Blanca Cars deliver the rental car to my accommodation?

Yes.

Blanca Cars provides free local vehicle delivery within its supported Costa Blanca North service area, subject to your booking and location.

Depending on the booking, your vehicle can be delivered to an agreed:

Home
Villa
Apartment
Hotel
Holiday accommodation
Other approved local location

Where is free home delivery available?

Blanca Cars provides local delivery across many destinations on the Costa Blanca North, including areas between Villajoyosa and Oliva, subject to booking conditions and location.

Popular service areas include Jávea, Dénia, Moraira and Calpe.

Can you deliver a car to my villa?

Yes, if the villa is within the supported delivery area and the booking is eligible for local delivery.

Make sure the address and access instructions are correct when arranging the delivery.

Can you deliver a rental car to a hotel?

Yes, eligible hotel delivery can be arranged within the supported local delivery area.

The exact meeting arrangement will depend on the hotel and booking.

Alicante Airport Car Hire

Can I rent a Blanca Cars vehicle at Alicante Airport?

Yes.

Blanca Cars serves customers arriving through Alicante-Elche Miguel Hernández Airport.

Visit our dedicated Alicante Airport Car Hire page for information about renting a Blanca Cars vehicle when arriving through Alicante.

Where do I collect my car at Alicante Airport?

Follow the collection instructions included with your Blanca Cars booking confirmation.

Airport procedures can change, so the instructions associated with your actual reservation should be treated as the primary collection information.

What happens if my flight to Alicante is delayed?

If your flight is delayed, follow the instructions associated with your reservation and keep Blanca Cars informed if required.

Providing correct flight details when booking helps our team manage airport arrivals.

Can I pay cash at Alicante Airport?

No.

Cash payment is not available for Alicante Airport bookings.

Use the supported payment method specified for your airport reservation.

Valencia Airport Car Hire

Can I rent a Blanca Cars vehicle at Valencia Airport?

Yes.

Blanca Cars also serves customers travelling through Valencia Airport.

Visit our dedicated Valencia Airport Car Hire page for more information.

Where do I collect my car at Valencia Airport?

Follow the Valencia Airport collection instructions provided with your booking confirmation.

Do not use Alicante Airport instructions for a Valencia Airport booking.

If you are unsure about the meeting location, contact Blanca Cars before travelling.

What happens if my Valencia flight is delayed?

Keep the flight details associated with your booking accurate and follow the arrival instructions included with your reservation.

If there is a major change affecting your arrival, contact Blanca Cars when necessary.

Can I pay cash at Valencia Airport?

No.

Cash payment is not available for Valencia Airport bookings.

Use one of the supported payment methods specified for your reservation.

Changes, Extensions & Cancellations

Can I change my booking?

Changes may be possible subject to vehicle availability and the conditions applying to your reservation.

If your dates, flight, collection location or vehicle requirements change, contact Blanca Cars as early as possible.

Can I extend my rental?

An extension may be possible, but it is subject to vehicle availability.

Contact Blanca Cars before your existing rental period ends. Do not simply keep the vehicle beyond the agreed return time without obtaining approval.

Additional rental days will be charged according to the arrangement confirmed for the extension.

How are additional rental days calculated?

Rental periods are generally calculated according to the agreed rental start and return times.

Returning the vehicle sufficiently later than the agreed time can result in an additional rental period being charged.

For a detailed explanation, see our Knowledge Centre.

Can I return the car earlier than planned?

Yes, but an early return does not automatically mean that unused rental time will be refunded.

Contact Blanca Cars if your plans change.

Can I cancel my booking?

Bookings can be cancelled according to the cancellation conditions applying to the reservation.

If you need to cancel, notify Blanca Cars as soon as possible and check the cancellation terms associated with your booking.

During Your Rental

Can I drive the rental car anywhere in Spain?

Use of the vehicle must comply with the geographical restrictions and conditions in your rental agreement.

If you intend to make a long-distance journey, cross a border or take the vehicle somewhere outside the normal rental area, contact Blanca Cars beforehand.

Can I take the rental car outside Spain?

Do not take the rental vehicle outside Spain without prior authorisation from Blanca Cars.

International travel may be restricted or subject to additional conditions.

Always ask before crossing a national border.

Can I take the rental car on a ferry?

Do not take the rental car on a ferry unless this has been specifically authorised by Blanca Cars.

Are pets allowed in Blanca Cars vehicles?

Pets may be permitted subject to the rental conditions.

The vehicle must be returned clean and without damage or excessive pet hair, odour or soiling.

If you plan to travel with a pet, tell Blanca Cars in advance.

Can I smoke in the rental car?

No.

Smoking is not permitted inside Blanca Cars rental vehicles.

Charges may apply if a vehicle is returned with evidence of smoking, burns, smoke odour or other related damage.

Can I eat or drink in the rental car?

Customers are expected to look after the vehicle and return it in a reasonable condition.

Avoid food, drinks or activities that could stain, damage or excessively soil the interior.

Fuel

What fuel policy does Blanca Cars use?

Follow the fuel arrangement stated in your rental agreement.

Where a full-to-full arrangement applies, the vehicle should be returned with the required fuel level.

Fuel used during your rental is not included in the rental price.

What happens if I return the vehicle with less fuel?

If the vehicle is returned below the fuel level required by your rental agreement, a refuelling or fuel-related charge may apply.

Returning the car with the required fuel level is the simplest way to avoid additional fuel charges.

What should I do if I put the wrong fuel in the car?

Do not start the engine.

Starting the vehicle can circulate the incorrect fuel and cause significantly more damage.

Contact Blanca Cars immediately and follow the instructions you are given.

Costs caused by incorrect fuelling may not be covered under the standard rental conditions.

Breakdowns & Mechanical Problems

What should I do if the rental car breaks down?

Move to a safe location if possible and follow the emergency instructions provided with your rental.

Contact the appropriate assistance number or Blanca Cars as instructed.

Do not arrange unauthorised repairs yourself unless specifically told to do so.

What should I do if the car will not start?

Check that you are using the vehicle correctly and follow any basic instructions supplied with your rental.

Do not repeatedly attempt to start the car if there appears to be a mechanical or battery problem.

If the vehicle still will not start, contact Blanca Cars or the assistance service specified with your rental.

What should I do if the battery is flat?

Contact Blanca Cars or the roadside-assistance service specified for your rental before taking action.

Do not use unsafe or inappropriate jump-starting methods.

What should I do if I have a flat tyre?

Stop somewhere safe as soon as possible.

Do not continue driving on a flat or badly damaged tyre because this can cause additional damage to the wheel and vehicle.

Follow the assistance instructions associated with your rental.

Will I receive a replacement car after a breakdown?

Where appropriate and possible, arrangements will be made according to the circumstances, vehicle availability and applicable rental conditions.

Contact Blanca Cars or the designated assistance service for instructions.

Accidents & Damage

What should I do if I have an accident?

Stop safely, check whether anyone is injured and contact the emergency services when required.

Do not leave the scene without completing the necessary procedures.

Collect relevant information about the incident and contact Blanca Cars as soon as possible.

For more detailed guidance, visit the Blanca Cars Knowledge Centre.

What happens if I damage the rental car?

Report the damage to Blanca Cars as soon as possible and follow the instructions provided.

Whether the damage is covered depends on the circumstances and the applicable rental conditions.

Do not arrange repairs without authorisation.

Should I report small scratches or parking damage?

Yes.

If the rental vehicle is damaged during your rental, report it to Blanca Cars even if the damage appears minor.

This allows the incident to be handled correctly.

What happens if another vehicle damages the rental car?

Gather the information needed to identify the other driver and vehicle where possible and follow the accident procedures required in Spain.

Contact Blanca Cars and provide the available details.

What happens if the rental car is stolen?

Contact the police and Blanca Cars immediately.

Follow the instructions given and obtain any police documentation required for the incident.

Fines, Parking & Traffic Offences

Who is responsible for traffic fines?

The driver is responsible for traffic offences and fines incurred during the rental period.

This can include:

Speeding fines
Parking fines
Restricted-zone violations
Other traffic offences

An administration charge may also apply where Blanca Cars must process or identify a driver in connection with an official fine or notice.

Refer to the current rental agreement for the applicable terms and charges.

What happens if I receive a parking ticket?

Follow the payment or appeal instructions associated with the ticket.

Do not ignore official parking or traffic notices.

If Blanca Cars later receives a notice relating to your rental period, your information may need to be provided to the relevant authority as permitted or required.

Are there restricted driving zones in Spain?

Yes. Some Spanish cities operate low-emission or restricted-access zones.

Rules vary by municipality and can change.

Before driving into a large city, check the current local restrictions and road signage.

Keys, Cleaning & Vehicle Condition

What should I do if I lose the car keys?

Contact Blanca Cars immediately.

Do not attempt to arrange an unauthorised replacement key.

Lost or damaged keys can result in charges under the rental conditions.

Do I need to clean the car before returning it?

Normal use is expected, but the vehicle should be returned in a reasonable condition.

Additional cleaning charges may apply if the car is returned excessively dirty or requires specialist cleaning because of smoking, stains, sand, pet hair or other excessive soiling.

What should I do if I notice damage when I receive the car?

Check the vehicle when you receive it.

If you notice damage or something you believe should be recorded, inform Blanca Cars before or at the start of the rental so the condition can be documented correctly.

Returning Your Rental Car

What time do I need to return the car?

Return the vehicle at the date, time and location confirmed in your booking or rental agreement.

If you think you will be late, contact Blanca Cars as soon as possible.

What happens if I return the car late?

Returning the vehicle later than the agreed rental period can result in additional rental charges and may affect another customer’s reservation.

If your return time needs to change, contact Blanca Cars before the agreed return time.

Where do I return the vehicle?

Return instructions depend on whether your rental involves:

Local delivery
Alicante Airport
Valencia Airport
Another agreed collection or return location

Follow the instructions provided with your specific booking.

Need More Car Hire Information?

The Blanca Cars FAQ is designed to provide quick answers about renting directly from Blanca Cars.

For detailed guides about car hire and driving in Spain, visit the Blanca Cars Car Hire Knowledge Centre, where you can learn more about:

Car rental deposits
Car hire excess
Full-cover insurance
Damage exclusions
Debit-card car hire
Driving licences
Rental-day calculations
Accidents in Spain
Airport car hire
Spanish driving rules
Parking
Road safety
Rental-car problems

You can also explore the Blanca Cars rental fleet or check current vehicle availability below.

Check Car Hire Availability

Looking for a rental car on the Costa Blanca?

Choose your location and dates to see the Blanca Cars vehicle groups currently available.

For help with an existing booking, contact Blanca Cars.