Last updated: 2 September 2026
These Car Rental Terms and Conditions apply to vehicle rentals provided by Blanca Cars.
Please read them carefully before making a booking or signing a rental agreement. By entering into a rental agreement with Blanca Cars, the renter agrees to comply with these Terms together with the conditions stated in the individual booking confirmation and rental agreement.
Where the individual rental agreement contains specific information about the vehicle, rental dates, price, applicable excess or other booking-specific conditions, that information forms part of the rental contract.
Nothing in these Terms is intended to limit any mandatory rights available to consumers under Spanish or European law.
1. Rental Company
The rental company is:
BLANCA WORLD GROUP S.L.
Trading as: Blanca Cars
CIF: B56193899
Avenida Arenal 1, Local C
03730 Jávea
Alicante, Spain
Email: [email protected]
Phone / WhatsApp: +34 653 221 333
Website: www.blancacars.com
In these Terms, “Blanca Cars”, “we”, “us” and “the Rental Company” refer to BLANCA WORLD GROUP S.L.
“Renter” means the person entering into the rental agreement.
“Authorised Driver” means any additional driver approved by Blanca Cars and recorded on the rental agreement.
2. Driver Requirements
Unless Blanca Cars confirms otherwise in writing, each driver must:
- Be 25 years of age or older
- Have held a valid full driving licence for at least two years
- Provide valid identification
- Provide the documents reasonably required to verify identity and eligibility to drive
- Meet any additional requirements associated with the particular vehicle group
Depending on nationality and licence type, an International Driving Permit or additional documentation may be required under Spanish law.
It is the driver’s responsibility to ensure that their driving licence is valid for driving in Spain throughout the rental period.
Blanca Cars may refuse to release a vehicle if the required driver documents cannot be provided or if a driver does not meet the applicable requirements.
3. Authorised Drivers
Only drivers specifically authorised by Blanca Cars and recorded on the rental agreement may drive the rental vehicle.
An additional authorised driver is included according to the conditions applicable to the booking.
Every additional driver must independently satisfy the applicable age, driving-licence and identification requirements.
Allowing an unauthorised person to drive the vehicle may result in loss of rental cover and the renter may become responsible for resulting damage, losses, claims or costs.
4. Booking Requests and Confirmation
Submitting a booking through the Blanca Cars website does not necessarily mean that the booking has been finally confirmed.
After a booking request is submitted, the customer may receive an automatic acknowledgement showing that the request has been received.
The reservation becomes confirmed when Blanca Cars has checked availability and issues a booking confirmation.
Customers should check the information in their confirmation carefully, including:
Rental dates · Location · Vehicle group · Price · Driver details · Collection or delivery arrangements
If any information is incorrect, Blanca Cars should be contacted as soon as possible.
5. Vehicle Groups and “Or Similar”
Vehicles are normally booked by vehicle group rather than by guaranteed make, model, colour or registration number, unless Blanca Cars specifically confirms otherwise.
References to a particular model followed by “or similar” indicate the type and approximate characteristics of the vehicle group.
Blanca Cars may provide another vehicle within the booked group or an appropriate alternative where necessary because of availability, operational requirements, damage, mechanical issues or circumstances outside our reasonable control.
Where possible, an alternative will have similar or better practical characteristics.
6. Rental Prices
The rental price applicable to the booking will be shown in the booking confirmation or rental agreement.
The customer should check what is included before confirming the rental.
Unless otherwise stated, prices presented to consumers should include applicable taxes and compulsory charges.
Optional services requested by the customer may be charged separately where applicable.
If an obvious technical or pricing error occurs on the website, Blanca Cars may correct the error before finally confirming the reservation.
If a material pricing error is discovered after payment has been taken but before the rental can reasonably be performed, Blanca Cars will contact the customer and provide the appropriate options, including a refund where legally applicable.
Blanca Cars does not have an unrestricted right to change an agreed confirmed rental price without a valid contractual or legal reason.
7. Payment
The payment method and payment timing applying to a rental may depend on whether the booking is:
- A local Costa Blanca rental
- A vehicle-delivery booking
- An Alicante Airport booking
- A Valencia Airport booking
- Another agreed collection arrangement
Supported payment methods will be communicated during the booking process or in the booking confirmation.
A credit card is not required simply to rent a Blanca Cars vehicle where an accepted alternative payment method is available.
Customers must provide a valid payment method accepted for their particular booking.
Customers should not send complete bank-card details by ordinary email, WhatsApp or the general website contact form.
8. No Standard Rental Deposit
Blanca Cars does not normally require a standard upfront rental deposit where the customer satisfies the applicable booking, identification and payment requirements.
This is different from an excess.
A deposit is money or a card authorisation held at the beginning of a rental as security.
An excess is an amount for which the renter may become responsible in specified circumstances involving damage, misuse or another incident.
Rental conditions and exclusions therefore continue to apply even where no standard rental deposit is collected.
In exceptional circumstances, including where the customer cannot provide an accepted payment method or satisfy the normal rental requirements, Blanca Cars may require additional security before releasing the vehicle.
Any such requirement should be communicated before the rental is completed.
9. Vehicle Inspection at Collection or Delivery
Before accepting the vehicle, the renter should have a reasonable opportunity to inspect its condition.
Existing visible damage should be recorded where appropriate.
By accepting the vehicle, the renter acknowledges that they have received the vehicle in an apparently roadworthy condition except for any recorded pre-existing damage.
Customers are encouraged to check:
Bodywork · Wheels · Windscreen · Interior · Fuel level · Mileage
Photographs taken at collection or delivery may be used by either party to help establish the condition of the vehicle.
10. Use of the Rental Vehicle
The vehicle must be used responsibly and in accordance with Spanish traffic laws, the rental agreement and these Terms.
The renter and authorised drivers must take reasonable care of the vehicle throughout the rental.
The following are prohibited unless Blanca Cars has specifically authorised them:
- Driving by anyone not listed as an authorised driver.
- Using the vehicle for illegal activities.
- Driving while affected by alcohol, illegal drugs, medication that makes driving unsafe, fatigue or another condition making the driver unfit to drive.
- Using the vehicle for racing, competition, speed testing, track driving or similar activities.
- Using the vehicle to push or tow another vehicle unless specifically authorised.
- Sub-renting or commercially transporting passengers or goods without the required legal authorisation.
- Driving on unsuitable off-road terrain, prohibited roads or other surfaces not reasonably intended for normal vehicle traffic.
- Deliberately continuing to drive after a serious warning light, overheating indication, low-oil warning or other clear mechanical warning requiring the vehicle to be stopped.
- Modifying, disconnecting or interfering with the vehicle, odometer, tracking equipment, keys or other equipment.
- Selling, pledging, mortgaging, assigning or otherwise disposing of the vehicle.
- Taking the vehicle outside Spain without prior written approval from Blanca Cars.
- Driving in a deliberately abusive manner likely to cause abnormal mechanical wear or damage.
Damage resulting from prohibited use may fall outside the normal rental cover.
11. Driving Outside Spain
A Blanca Cars rental vehicle must not be taken outside Spain unless prior written permission has been obtained from Blanca Cars.
Cross-border travel may require different insurance, roadside-assistance or documentation arrangements.
Unauthorised international use may invalidate relevant rental cover and make the renter responsible for resulting costs.
12. Children and Child-Restraint Systems
Children must travel in accordance with current Spanish traffic legislation.
Children who are 135 cm tall or shorter must use an approved child-restraint system appropriate to their size and must travel in the position required by applicable Spanish road-safety rules.
Spanish road-safety authorities recommend continued use of an appropriate restraint system up to approximately 150 cm where suitable.
Where Blanca Cars supplies a child or booster seat, the renter remains responsible for ensuring that the child is correctly secured and that the restraint is appropriate for the child.
13. Fuel
The customer must use the correct fuel type for the rented vehicle.
The required fuel type should be confirmed when receiving the vehicle and is normally indicated on or near the fuel filler.
If incorrect fuel is added, the customer must:
Stop the vehicle or avoid starting it where possible and contact Blanca Cars immediately.
Costs caused by incorrect refuelling—including recovery, fuel-system cleaning, repair or other directly resulting costs—are not normally included in standard rental cover and may be charged to the renter.
14. Vehicle Return
The vehicle must be returned:
- On the agreed date
- At the agreed time
- At the agreed location
- Together with its keys and supplied equipment
- In substantially the same condition as supplied, allowing for reasonable normal use
The renter remains responsible for the vehicle until it has been returned according to the agreed procedure.
15. Extending a Rental
A rental does not automatically extend because the vehicle has not been returned.
If the renter wants to keep the vehicle longer, Blanca Cars must be contacted before the existing rental period expires.
An extension is subject to:
- Vehicle availability
- Payment of the additional rental amount
- Confirmation by Blanca Cars
The renter must not assume that an extension has been accepted until Blanca Cars confirms it.
Continuing to use the vehicle after the agreed return time without authorisation may result in additional charges and other action necessary to recover the vehicle.
16. Cancellation Policy
Blanca Cars does not charge a cancellation fee where a booking is cancelled at least 24 hours before the scheduled collection or delivery time, subject to any specific conditions stated with the booking.
Customers should contact Blanca Cars as soon as possible if their plans change.
Cancellations made less than 24 hours before the scheduled rental or failure to collect the vehicle may be treated as a late cancellation or no-show.
Any applicable financial consequence for a late cancellation or no-show must be consistent with the booking conditions communicated to the customer and applicable consumer law.
Car rental for a specific date or period may be subject to different statutory withdrawal rules from ordinary online purchases.
17. Rental Cover and Insurance
The rental vehicle is provided with the insurance and rental cover applicable to the vehicle and rental agreement.
The renter and properly authorised drivers benefit from the relevant cover subject to:
- The insurance policy
- These Terms
- The individual rental agreement
- Applicable excess
- Applicable exclusions
- The circumstances of the incident
The words “full cover” or “full-cover rental options” do not mean that every possible loss, incident or type of damage is covered without limitation.
Customers remain responsible for circumstances specifically excluded from the rental cover.
18. Excess and Customer Responsibility
An excess is an amount the customer may be required to pay when a covered incident occurs under circumstances in which an excess applies.
The applicable excess can depend on:
- Vehicle group
- Type of incident
- Cause of the damage
- Whether another party is involved
- Whether the required accident documentation was completed
- Whether the vehicle was used in accordance with these Terms
Where an excess applies to a particular vehicle or event, the applicable amount should be stated in the rental agreement or otherwise communicated to the renter.
The excess does not normally need to be paid upfront simply because the customer is renting the vehicle.
If an event occurs for which an excess or other customer liability applies, the relevant amount may be charged afterwards in accordance with the rental agreement and applicable law.
19. What May Not Be Covered
Rental cover may not apply, or the renter may remain financially responsible, in circumstances including:
Unauthorised drivers
Damage occurring while an unauthorised person is driving.
Driving under the influence
Incidents involving alcohol, illegal drugs or otherwise unlawful driving.
Prohibited or reckless use
Damage resulting from prohibited use, abusive driving or serious breach of these Terms.
Incorrect fuel
Costs caused by adding the wrong fuel.
Keys
Lost, stolen or damaged vehicle keys where the loss is attributable to the renter.
Tyres and wheels
Certain tyre punctures, blowouts, wheel damage or damage caused through misuse or unsuitable road surfaces.
Interior damage
Damage beyond ordinary use, including burns, stains, tears or other avoidable interior damage.
Smoking
Smoking is prohibited in Blanca Cars rental vehicles. Cleaning, deodorising or repair costs caused by smoking may be charged.
Exceptional cleaning
Cleaning required because of unusual contamination, excessive sand, food, liquids, oils, inks, resins, animal contamination or similar conditions beyond normal rental use.
Personal belongings
Personal items left in the vehicle are not insured by Blanca Cars simply because they were inside the rental vehicle.
Missing vehicle equipment or documents
Loss or removal of equipment, documentation or accessories supplied with the vehicle.
Off-road or restricted-road damage
Including certain underbody or mechanical damage resulting from unsuitable terrain or prohibited road use.
Failure to report an accident properly
Cover may be affected if the renter fails to provide reasonably required accident or police documentation.
Other specific exclusions may appear in the individual rental agreement or applicable insurance conditions.
20. Accidents
If the vehicle is involved in an accident, the renter must contact Blanca Cars as soon as reasonably possible.
Where another vehicle or person is involved, the renter should obtain the information reasonably necessary to identify the parties and circumstances.
This may include:
- Driver name
- Contact details
- Vehicle registration
- Insurance details
- Witness information
- Photographs
- Accident report
- Police report where appropriate
Where somebody is injured, there is significant danger, the parties disagree about the circumstances or Spanish law otherwise requires it, the appropriate emergency or police authority should be contacted.
The renter must not make false statements regarding an accident or deliberately conceal relevant facts.
Blanca Cars should be provided with the accident report and other requested documentation as soon as reasonably possible.
21. Theft
If a rental vehicle is stolen or theft is attempted, the renter must:
- Contact the police promptly.
- Obtain a police report.
- Contact Blanca Cars.
- Provide the vehicle keys where still in the renter’s possession.
- Cooperate reasonably with the theft and insurance investigation.
The level of cover applicable to theft depends on compliance with the rental and insurance conditions.
Negligence that materially contributes to a theft may affect the renter’s liability.
22. Breakdown and Roadside Assistance
The rental includes access to roadside assistance according to the arrangements applying to the vehicle.
If a warning light, mechanical problem or breakdown occurs, the renter should stop the vehicle when reasonably safe to do so and contact the assistance number or Blanca Cars.
The renter should not arrange repairs, towing or other mechanical work without authorisation from Blanca Cars except where immediately necessary for safety.
Where a breakdown results from a genuine vehicle fault rather than renter misuse, Blanca Cars will take reasonable steps to arrange appropriate assistance.
Depending on the circumstances and availability, this may involve:
- Roadside assistance
- Recovery
- Repair
- A replacement vehicle where reasonably available
Additional costs caused by renter negligence, prohibited use, incorrect fuel, lost keys or another excluded event may remain the renter’s responsibility.
23. Replacement Vehicle
Where a rental vehicle cannot reasonably continue to be used because of a covered breakdown or incident, Blanca Cars will make reasonable efforts to provide an alternative vehicle where appropriate and available.
A replacement cannot always be guaranteed immediately, particularly where vehicle availability is limited or where the incident was caused by prohibited use or another excluded circumstance.
24. Traffic Fines and Parking Offences
The renter and authorised drivers are responsible for traffic offences, parking offences, tolls and similar charges arising from their use of the vehicle during the rental.
Where Blanca Cars receives a fine, penalty notice or official request identifying the vehicle, we may provide the renter’s or authorised driver’s information to the relevant authority where legally required or permitted.
A €45 administration fee may be charged for the reasonable administrative work involved in processing an applicable traffic or parking offence.
This administrative fee is separate from the fine or penalty itself.
25. Vehicle Keys, Documents and Equipment
The renter is responsible for taking reasonable care of:
- Vehicle keys
- Vehicle documents
- Safety equipment
- Accessories
- Any other equipment supplied with the vehicle
The reasonable replacement and associated costs resulting from loss or damage attributable to the renter may be charged where not covered under the applicable rental conditions.
26. Smoking and Vehicle Condition
Smoking is prohibited in Blanca Cars rental vehicles.
The renter should return the vehicle in a condition consistent with normal rental use.
Blanca Cars may charge reasonable and properly justified cleaning or repair costs where unusual cleaning is required because of matters including:
- Smoking
- Excessive rubbish
- Excessive sand
- Food or drink contamination
- Oils or chemicals
- Severe staining
- Animal contamination
- Damage to seats or interior trim
Normal cleaning after ordinary vehicle use is not treated as exceptional cleaning.
27. Personal Belongings
Customers are responsible for personal belongings left in the rental vehicle.
Blanca Cars is not responsible for loss, theft or damage to personal property except to the extent liability cannot lawfully be excluded.
Customers should not leave valuable belongings visible inside an unattended vehicle.
28. Vehicle Location and Telematics
Some Blanca Cars vehicles may contain telematics or location technology.
Depending on the vehicle and equipment installed, the systems may be used for purposes including:
- Vehicle security
- Theft prevention and recovery
- Mileage verification
- Emergency assistance
- Accident investigation
- Locating a vehicle where reasonably necessary
- Investigating serious misuse or breach of the rental agreement
Personal information associated with vehicle-location systems is processed according to applicable data-protection law.
For further information, read the Blanca Cars Privacy Policy.
29. Additional Charges
Where permitted by these Terms and applicable law, a renter may be charged reasonable amounts resulting from matters attributable to the rental, including:
- Approved rental extensions
- Damage falling outside the applicable cover
- Applicable excess
- Incorrect fuel
- Lost or damaged keys
- Missing equipment
- Exceptional cleaning
- Traffic-fine administration
- Recovery necessitated by prohibited or negligent use
- Other properly documented amounts owed under the rental agreement
Charges should be based on the applicable agreed fee, actual reasonable cost, or other amount lawfully recoverable.
Where an additional charge is made after the rental, Blanca Cars should provide sufficient information to explain what the charge relates to.
30. Payment of Additional Amounts
Where the renter has provided a payment card or other authorised payment method, Blanca Cars may use that payment method to collect amounts properly due under the rental agreement where legally and contractually permitted.
This may include agreed rental charges and properly supported post-rental amounts.
Where possible and appropriate, Blanca Cars will provide information explaining the basis of a post-rental charge.
The renter retains any rights available under applicable payment and consumer-protection law.
31. Late Payments
If an amount properly due to Blanca Cars remains unpaid after the agreed payment date, the customer may be required to pay:
The outstanding amount, together with late-payment interest at the applicable legal rate in Spain, calculated from the date on which payment became overdue.
Blanca Cars may also seek reasonable and properly justified recovery costs where these are legally recoverable.
This can apply to amounts properly owed for matters such as:
- Rental charges
- Rental extensions
- Damage
- Applicable excess
- Fuel-related costs
- Exceptional cleaning
- Missing equipment
- Traffic-fine administration
- Other contractual amounts
Nothing in this clause allows Blanca Cars to impose a penalty or recovery cost that is not legally recoverable.
32. Local Vehicle Delivery and Collection
Eligible bookings may include delivery and/or collection of the rental vehicle at an agreed address.
The requested location must be communicated to and accepted by Blanca Cars.
Local delivery availability depends on:
- Location
- Date and time
- Vehicle availability
- Operational requirements
Free local delivery applies only within Blanca Cars’ supported delivery area and according to the conditions applicable to the booking.
Airport bookings are subject to their own agreed collection and return arrangements.
33. Alicante and Valencia Airport Rentals
Customers renting through Alicante or Valencia Airport must follow the collection and return instructions provided with their booking.
Airport procedures may differ from local home-delivery bookings.
Flight details should be supplied accurately where requested.
Customers should notify Blanca Cars as soon as reasonably possible if a significant flight delay, cancellation or other change affects the agreed collection arrangements.
34. Mechanical Condition and Blanca Cars’ Responsibility
Blanca Cars takes reasonable steps to maintain rental vehicles in roadworthy condition and according to applicable maintenance requirements.
Vehicle breakdowns can nevertheless occur.
Blanca Cars does not exclude responsibility where liability cannot lawfully be excluded.
Where a genuine mechanical problem occurs that was not caused by the renter, Blanca Cars will take reasonable steps to arrange appropriate assistance in accordance with these Terms.
Blanca Cars is not responsible for losses that are too remote or that arise from circumstances beyond its reasonable control, except where mandatory law provides otherwise.
35. Damage and Total Loss
Where a vehicle is damaged, the renter’s responsibility will depend on:
- The cause of the incident
- The applicable rental cover
- The applicable excess
- Whether the vehicle was used in accordance with these Terms
- Insurance payments
- The actual loss suffered
- Applicable law
A renter will not automatically be required to pay the new retail value of a vehicle merely because a vehicle is declared a total loss.
Where loss falls outside the rental cover because of serious breach, prohibited use, fraud, deliberate conduct or another applicable exclusion, Blanca Cars may seek the actual loss lawfully recoverable, taking into account relevant insurance payments and other applicable circumstances.
36. Complaints
If you are dissatisfied with a Blanca Cars rental or charge, please contact us so that the matter can be investigated.
Email: [email protected]
Phone / WhatsApp: +34 653 221 333
Please include the booking number and enough information for us to identify the rental.
Nothing in this complaints procedure affects any statutory rights or external complaint procedures available to a consumer.
37. Personal Data
Personal information associated with bookings and rentals is processed by:
BLANCA WORLD GROUP S.L., trading as Blanca Cars.
This can include driver information, identity documents, booking data, rental information, payment records, accident information and vehicle telematics where applicable.
For information about:
- What personal information we collect
- Why we process it
- Who it may be shared with
- How long it is retained
- Vehicle tracking
- Your GDPR rights
please read our:
38. Changes to These Terms
Blanca Cars may update these Terms from time to time to reflect changes in:
- Services
- Rental procedures
- Insurance arrangements
- Legal requirements
- Payment methods
- Operational practices
The version applying to a rental will normally be the version communicated or applicable when the booking or rental agreement is entered into, unless a later change must apply by law or is expressly agreed with the customer.
39. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted or limited as required by applicable law.
The remaining provisions will continue to apply to the extent legally possible.
40. Governing Law and Jurisdiction
These Terms and the rental agreement are governed by Spanish law.
Any dispute will be dealt with by the courts and tribunals having jurisdiction under applicable Spanish and European law.
Where the renter is acting as a consumer, nothing in these Terms requires the consumer to give up any mandatory right concerning jurisdiction or consumer protection.
41. Contact Blanca Cars
Questions about these Terms can be directed to:
BLANCA WORLD GROUP S.L.
Trading as Blanca Cars
CIF: B56193899
Avenida Arenal 1, Local C
03730 Jávea
Alicante, Spain
Email: [email protected]
Phone / WhatsApp: +34 653 221 333