What Happens if I Have an Accident in Spain?

If you have a road accident in Spain, first protect yourself and everyone at the scene, call 112 if anyone is injured or there is immediate danger, make the accident location safe, collect evidence and information from the other parties, and notify your rental company immediately. If you are driving a rental car, do not arrange repairs, towing or recovery yourself unless the rental company authorises it.

Spain’s Directorate-General for Traffic — DGT — recommends following the PAS procedure after a road accident:

1. Protect — make the scene as safe as possible.
2. Alert — contact the emergency services or authorities when required.
3. Assist — help injured people while following instructions from the emergency services.

The single emergency number in Spain is:

112

DGT also lists:

Guardia Civil: 062
Policía Nacional: 091
Policía Local: 092

DGT says the 112 emergency coordination centre can mobilise the appropriate services when assistance is needed.

For Blanca Cars customers, the current accident procedure requires the incident to be reported to Blanca Cars or the relevant rental partner and the current FAQ says this must be done within four hours of the collision. The emergency number currently published by Blanca Cars is:

+34 653 221 333

Blanca Cars also requires the accident documentation to be completed correctly.

Last reviewed: 29 August 2026
Reviewed by: Blanca Cars Operations Team
Applies to: Road accidents in Spain, with specific instructions for Blanca Cars rental customers

Back to Knowledge Centre

 

Quick Answer: What Should I Do After an Accident in Spain?

If you are involved in an accident:

1. Stop safely.
2. Switch on your hazard lights.
3. Protect yourself and passengers from traffic.
4. Use the connected V16 emergency beacon if the vehicle is immobilised and it is required.
5. Call 112 immediately if anyone is injured or there is serious danger.
6. Do not move seriously injured people unless there is immediate danger.
7. Take photographs when safe.
8. Exchange details with the other driver.
9. Complete the European Accident Statement where appropriate.
10. Contact police when required or where the circumstances are disputed.
11. Contact Blanca Cars immediately if you are driving a Blanca Cars vehicle.
12. Do not arrange repairs or towing yourself unless authorised.

The most important rule is:

Safety first, documentation second, rental-company notification immediately afterwards.

 

What Does PAS Mean After an Accident in Spain?

DGT recommends the PAS procedure.

PAS stands for:

Protect

Protect yourself, your passengers and other road users.

Alert

Call the appropriate emergency or police services.

Assist

Help injured people according to instructions from the emergency services.

DGT specifically recommends following this sequence because approaching an accident without first making the scene safe can result in additional collisions or injuries.

 

Step 1: Protect Yourself and the Accident Scene

Your first priority should not be:

• Insurance
• Photographs
• The rental agreement
• Deciding who was at fault

Your first priority is:

Preventing another accident.

If possible:

• Stop the vehicle safely.
• Switch on hazard lights.
• Avoid standing in active traffic lanes.
• Keep passengers away from traffic.
• Follow police or emergency-service instructions.

If the vehicle can be moved safely and you are instructed to move it, follow the relevant directions.

Do not put yourself in danger simply to inspect vehicle damage.

 

Step 2: Use the V16 Emergency Beacon if the Vehicle Is Immobilised

This is particularly important because Spain’s roadside-emergency rules changed on 1 January 2026.

For Spanish-registered passenger cars, the connected V16 emergency beacon is now the legal device used to signal an immobilised vehicle.

DGT confirms that from 1 January 2026, the connected V16 became the only legal warning device for Spanish vehicles immobilised on the road, replacing the traditional emergency triangles.

If your rental vehicle is immobilised:

1. Locate the V16 device.
2. Activate it.
3. Place it as high as possible on the vehicle where it can be safely reached.
4. Follow the emergency instructions for the location.

DGT recommends keeping the V16 accessible, normally in the glove compartment. When activated, a connected V16 transmits the vehicle’s location to the DGT 3.0 platform and warns approaching traffic.

 

Should I Put Out Warning Triangles?

For a Spanish-registered rental vehicle in 2026, the connected V16 has replaced the traditional warning triangles as the legal warning device.

DGT states that since 1 January 2026, the connected V16 is the recognised device for signalling an immobilised Spanish vehicle.

One of the reasons for the change was safety.

Walking along a motorway or busy road to place warning triangles exposes drivers to moving traffic.

Do not put yourself in danger trying to walk along the road.

 

Where Should I Wait After an Accident?

DGT advises people who need to leave an immobilised vehicle to do so from the side away from traffic where possible and to wait in a safe location, such as behind a safety barrier or away from the carriageway.

The safest location depends on:

• Road type
• Traffic
• Vehicle position
• Barriers
• Accident severity
• Police instructions

On a motorway, do not stand:

• In front of the vehicle
• Behind the vehicle
• Between vehicles
• Beside fast-moving traffic

Move to a protected location when it is safe to do so.

 

Step 3: Call 112 if Anyone Is Injured

If anyone is:

• Injured
• Unconscious
• Trapped
• Bleeding seriously
• In severe pain
• In danger from traffic

call:

112

DGT identifies 112 as Spain’s single emergency number and states that it can coordinate the appropriate emergency services.

Be ready to explain:

• Where you are
• What happened
• Number of vehicles
• Number of injured people
• Whether anyone is trapped
• Whether the road is blocked
• Whether there is fire or another immediate danger

Follow the operator’s instructions.

 

What Are the Important Emergency Numbers in Spain?

The main numbers identified by DGT are:

Service	Number
Emergency coordination	112
Guardia Civil	062
Policía Nacional	091
Policía Local	092

For tourists and rental-car customers, 112 is generally the easiest number to remember in an emergency.

 

Should I Call the Police After Every Accident?

For road accidents generally, whether police attendance is necessary can depend on the circumstances.

Police involvement is particularly important when:

• Someone is injured
• Drivers disagree about what happened
• The other driver refuses to provide details
• The other driver attempts to leave
• A driver appears intoxicated
• There is serious damage
• The road is blocked
• Public property has been damaged
• There is uncertainty about responsibility
• A foreign vehicle creates documentation complications

For Blanca Cars customers, the current published FAQ specifically instructs customers involved in an accident to contact the local police authorities as part of the company’s accident procedure.

Follow the Blanca Cars instructions applying to your rental.

 

Which Police Number Should I Call?

Depending on where the accident occurs, the relevant service may differ.

Emergency

112

Guardia Civil

062

Policía Nacional

091

Policía Local

092

DGT publishes all four as relevant emergency or police contact numbers.

For an emergency or when you are unsure which service is appropriate:

Call 112.

 

Step 4: Check Everyone Involved

Once the scene is safe, check whether:

• Your passengers are okay
• The other driver is okay
• Pedestrians were involved
• Cyclists or motorcyclists were involved

Do not take unnecessary risks.

If someone is injured, follow the instructions provided by 112.

Do not attempt medical procedures you do not know how to perform.

 

Step 5: Take Photographs

Photographs can be extremely important for:

• Insurance
• Police
• Rental company
• Establishing vehicle position
• Identifying damage
• Establishing road conditions

When it is safe, photograph:

• Your rental vehicle
• Other vehicles
• Registration plates
• Damage to each vehicle
• Overall accident scene
• Road markings
• Junction
• Traffic lights
• Road signs
• Nearby objects
• Vehicle positions

Take both:

• Wide photographs
• Close-up photographs

Do not stand in active traffic simply to get a better picture.

 

Should I Take Video?

Video can also be useful where safe.

A short video can record:

• Vehicle positions
• Damage
• Road layout
• Weather
• Traffic
• Surrounding signs

However, photographs are often easier to use as individual pieces of evidence.

Do not delay emergency assistance in order to film.

 

Step 6: Exchange Details With the Other Driver

Obtain enough information to identify the other driver and vehicle.

Record:

• Full name
• Address where applicable
• Telephone number
• Vehicle registration
• Vehicle make and model
• Insurance company
• Insurance policy information where available

Photograph the vehicle registration plate.

Do not rely only on:

“Here is my phone number.”

You need enough information for insurance processing.

 

What if the Other Driver Is Driving a Foreign Vehicle?

The same basic principle applies.

Collect:

• Driver information
• Vehicle registration
• Country of registration
• Insurance information
• Photographs
• Accident documentation

If there is uncertainty about the documents, contact:

• Police
• Blanca Cars

Do not argue about which country’s insurance rules apply at the roadside.

Record the facts.

 

Step 7: Get Witness Details

Independent witnesses can be very useful when drivers disagree.

If someone saw the collision, ask for:

• Name
• Telephone number
• Contact information

Do not pressure witnesses to say who was responsible.

Simply record their details so that police, the insurer or rental company can contact them later if necessary.

The Blanca Cars Terms currently require customers to obtain details of possible witnesses following an accident.

 

Step 8: Complete the European Accident Statement

One of the most important documents after a collision is the European Accident Statement.

In Spain it is commonly known as:

Declaración Amistosa de Accidente

or:

Parte Amistoso

The form records:

• Date
• Time
• Location
• Drivers
• Vehicles
• Insurers
• Visible damage
• Accident circumstances
• Diagram
• Signatures

DGT provides guidance on completing this form and recommends including as much accurate information as possible.

 

What Information Is on the European Accident Statement?

The form normally identifies two vehicles:

Vehicle A

and:

Vehicle B

It then records information about:

• Policyholders
• Drivers
• Vehicles
• Insurers
• Damage
• Accident circumstances

There is also a central section where the circumstances of the collision are marked.

A diagram is used to show approximately how the accident happened.

 

Does It Matter Which Vehicle Is A or B?

No.

Your rental car can be:

Vehicle A

or:

Vehicle B

The important thing is consistency.

If you identify your rental as Vehicle A, make sure:

• Your details remain in Vehicle A
• Your manoeuvres are marked under Vehicle A
• The diagram identifies it as Vehicle A

Do not switch A and B halfway through completing the form.

 

Should I Sign the European Accident Statement?

Only sign it if you agree that the information recorded is accurate.

DGT states that signatures are important, but if there is disagreement it is preferable not to sign an inaccurate account and to call the police.

Do not sign because:

• You feel pressured
• You do not understand the document
• The other driver is angry
• You want to leave quickly

Check it carefully first.

 

What if the Other Driver Refuses to Sign?

Do not argue.

Instead:

1. Photograph the vehicles.
2. Record the registration plate.
3. Obtain driver details if possible.
4. Record witnesses.
5. Contact police.
6. Contact Blanca Cars.
7. Explain that the other driver refused to sign.

DGT recommends involving police where there is disagreement rather than signing an inaccurate accident form.

 

Should I Admit That the Accident Was My Fault?

Do not negotiate liability at the roadside.

Focus on facts.

For example:

• Which lane were you in?
• Which direction were you travelling?
• What traffic signal was visible?
• Where did the impact occur?
• What manoeuvre was each vehicle making?

You can explain honestly what happened without trying to make a legal or insurance determination yourself.

Let:

• Police
• Insurers
• Rental company

assess responsibility from the evidence.

 

What if the Other Driver Says the Accident Was My Fault?

Do not argue.

Document the accident.

If you disagree:

• Do not sign an inaccurate account.
• Photograph the scene.
• Record witnesses.
• Contact police.
• Contact Blanca Cars.

The roadside is not the place to negotiate the insurance claim.

 

Step 9: Contact Blanca Cars Immediately

If you are driving a Blanca Cars rental vehicle, contact Blanca Cars as soon as the immediate safety situation is under control.

Current Blanca Cars emergency contact:

+34 653 221 333

The current FAQ states that an accident must be reported to Blanca Cars or the rental partner within four hours of the collision.

The current Terms also require the renter to notify Blanca Cars immediately.

The best approach is:

Do not wait four hours. Contact Blanca Cars as soon as possible.

 

What Information Should I Give Blanca Cars?

Be ready to provide:

• Your name
• Rental vehicle
• Registration
• Accident location
• Time
• Brief description
• Whether anyone is injured
• Whether police are present
• Other driver’s information
• Photographs
• Witness details
• Accident form
• Police report information

Blanca Cars can then advise what happens next.

 

Where Is the Blanca Cars Emergency Number?

The current Blanca Cars FAQ says there is an emergency telephone number in the rental vehicle, and the rental Terms also state that the 24-hour emergency telephone number can be found on the rental contract.

Save the number in your phone before you begin your journey.

Current published number:

+34 653 221 333

 

Do Not Arrange Repairs Yourself

Do not independently take the rental vehicle to:

• Body shop
• Mechanic
• Tyre shop
• Dealer
• Windscreen repair company

unless Blanca Cars authorises it.

The vehicle belongs to the rental company.

The company needs to:

• Control repairs
• Contact insurers
• Arrange recovery
• Assess damage
• Protect warranties

Unauthorised repairs can create problems with insurance and reimbursement.

 

Do Not Arrange Your Own Tow Truck Without Permission

If the car cannot be driven:

1. Make the scene safe.
2. Contact emergency services if necessary.
3. Contact Blanca Cars.
4. Follow the recovery instructions.

The Blanca Cars Terms currently include roadside assistance and towing for applicable covered circumstances.

Do not assume that an independently arranged tow will automatically be reimbursed.

 

What if the Car Is Still Drivable?

Do not decide solely by appearance.

A damaged vehicle may have hidden problems involving:

• Steering
• Suspension
• Tyres
• Wheels
• Cooling system
• Lights
• Sensors
• Airbags
• Brakes

Contact Blanca Cars and describe the damage.

Follow the instructions you receive.

 

What if the Car Cannot Be Driven?

Follow the safety procedure.

If immobilised on a Spanish road:

• Activate hazard lights.
• Use the connected V16 where required.
• Move people to safety where possible.
• Contact 112 if necessary.
• Contact Blanca Cars.

The connected V16 became Spain’s legal warning device for Spanish vehicles on 1 January 2026.

 

What if the Accident Happens on a Motorway?

Motorway accidents require particular care because traffic speeds are high.

If you are on roads such as:

• AP-7
• A-7
• A-31
• A-70
• V-30
• V-31

prioritise getting away from moving traffic.

If the vehicle is immobilised:

• Use hazards.
• Activate the V16.
• Avoid walking along traffic lanes.
• Get behind a safety barrier if this can be done safely.
• Call 112 if there is immediate danger.
• Contact Blanca Cars.

DGT’s current guidance stresses leaving the vehicle from the side away from traffic where possible and waiting in a protected location.

 

What if the Accident Happens in a Tunnel?

A tunnel requires extra caution.

If possible:

• Follow tunnel signals.
• Switch on hazards.
• Stop in the safest available location.
• Follow emergency signage.
• Use emergency telephones where available.
• Call 112 if necessary.
• Follow police or tunnel-control instructions.

Do not create an additional collision by standing in the carriageway.

Contact Blanca Cars once the immediate safety situation is under control.

 

What if Another Driver Hits Me and It Is Not My Fault?

You still need to document the accident properly.

The current Blanca Cars Terms state that where an accident involving another car is not your fault, full coverage applies when you provide the required damage report or police report, subject to the rental conditions.

Therefore, collect:

• Driver details
• Vehicle details
• Insurance information
• Witnesses
• Photographs
• Accident report

Do not assume:

“It wasn’t my fault, so I don’t need paperwork.”

The paperwork helps establish that it was not your fault.

 

What if the Accident Was My Fault?

Follow exactly the same reporting procedure.

Do not:

• Leave
• Hide the accident
• Avoid police
• Avoid Blanca Cars
• Try to repair the vehicle secretly

The current Blanca Cars Terms state that an at-fault accident can carry a:

minimum €300 + IVA excess

depending on the car model.

An at-fault accident therefore does not automatically mean you have no insurance.

It means the applicable excess and rental conditions become relevant.

 

Does an At-Fault Accident Mean I Pay for the Whole Car?

Not automatically.

Suppose:

Repair cost:

€3,000

Your accident is covered by the insurance but subject to an applicable excess.

You may be responsible for the applicable excess according to the contract rather than automatically paying the entire €3,000.

However, the treatment can be different if:

• Insurance conditions were breached
• Driver was unauthorised
• Accident resulted from negligence
• Driver was intoxicated
• Accident was not reported
• Required documentation was not completed
• Damage falls under an exclusion

The contract matters.

 

What if I Hit a Wall, Bollard or Other Object?

An accident does not have to involve another vehicle.

Examples include:

• Wall
• Gate
• Garage pillar
• Bollard
• Tree
• Roadside barrier

The current Blanca Cars Terms contain specific provisions for accidents against objects and scratches.

For certain incidents, the current Terms state a minimum excess of:

€150–€350 + IVA

depending on the vehicle and circumstances.

Report the damage immediately.

 

What if I Have a Small Parking Accident?

A parking accident is still an accident.

For example:

You:

• Reverse into a wall
• Scrape a pillar
• Hit another parked vehicle
• Damage your bumper

The Blanca Cars Terms specifically identify damage occurring while parking or manoeuvring as a circumstance where an applicable excess or repair cost can arise.

Photograph and report it.

 

What if Someone Hits My Rental Car While It Is Parked?

If another driver is still present:

1. Obtain their details.
2. Photograph their vehicle.
3. Record their registration.
4. Complete the accident form.
5. Contact Blanca Cars.

If the responsible driver has left:

1. Photograph the damage.
2. Photograph the surrounding area.
3. Look for witnesses.
4. Record any available registration information.
5. Contact police where appropriate.
6. Contact Blanca Cars.

The ability to identify the responsible third party can affect the insurance process.

 

What if the Other Driver Drives Away?

Do not chase them.

Record whatever information you can safely obtain:

• Registration number
• Vehicle make
• Model
• Colour
• Direction travelled
• Driver description if useful

Look for:

• Witnesses
• Dashcam footage
• Nearby security cameras

Contact police.

Then contact Blanca Cars.

 

What if the Other Driver Has No Insurance?

Do not attempt to settle the matter yourself at the roadside.

Contact:

• Police
• Blanca Cars

Provide all available information.

Spain has specific insurance mechanisms for uninsured vehicles, but the rental company’s insurer should manage the process rather than the renter attempting to resolve it personally.

 

What if the Other Driver Wants to Pay Cash for the Damage?

Do not privately settle rental-car accident damage.

The vehicle belongs to Blanca Cars.

You do not have authority to decide:

• Repair amount
• Repair method
• Insurance settlement
• Whether damage is cosmetic

Exchange the proper information and report the accident.

 

What if We Both Agree Nothing Is Damaged?

If vehicles made contact, inspect them carefully.

Modern vehicles can have:

• Parking sensors
• Cameras
• Radar
• Clips
• Brackets
• Hidden bumper damage

If you are driving a rental car and there has been a collision, report the incident according to the rental company’s procedure even if damage initially appears minor.

 

What if I Do Not Report the Accident?

This can have serious consequences.

The current Blanca Cars FAQ states that failure to report rental-car damage can result in 100% liability for the damage.

The Terms also state that repair costs can become the renter’s responsibility where:

• The vehicle was not used according to the conditions
• Required accident or police documentation was not completed correctly

Reporting is therefore essential.

 

What if I Report the Accident After Four Hours?

Contact Blanca Cars immediately.

Do not decide that because you missed the stated four-hour period, there is no point reporting it.

Explain:

• What happened
• When it happened
• Why reporting was delayed
• What documentation you have

The current FAQ specifies the four-hour reporting requirement, while the Terms use the stronger instruction to notify Blanca Cars immediately.

 

What if I Cannot Complete the Accident Form?

Contact police and Blanca Cars.

Possible reasons include:

• Other driver refuses
• Language problem
• Driver leaves
• Driver is aggressive
• Driver lacks documentation
• Serious injury
• Multiple vehicles
• Disagreement

Do not invent information.

Collect whatever evidence you safely can and explain the situation.

 

What if I Don’t Speak Spanish?

The European Accident Statement is designed to help drivers from different European countries document an accident using a standard layout.

Versions in different languages generally follow the same numbered structure.

This makes it easier to compare:

• English form
• Spanish form
• Other European versions

If you cannot communicate with the other driver, contact police and Blanca Cars.

Do not sign anything you do not understand.

 

What if the Other Driver Does Not Speak English?

You can still:

• Photograph documents
• Record registration
• Complete the standard accident form
• Use the numbered form structure
• Contact police
• Contact Blanca Cars

Stay calm.

The purpose is to collect facts, not win an argument.

 

What if More Than Two Vehicles Are Involved?

Multi-vehicle accidents can be more complicated.

Record:

• Every vehicle registration
• Every driver’s details
• Vehicle positions
• Witnesses
• Photographs

Police involvement is strongly advisable where the circumstances are complicated or disputed.

Do not try to simplify the accident by documenting only the vehicle that hit you directly.

 

What if a Cyclist or Pedestrian Is Involved?

Call emergency services if there is any possibility of injury.

Vulnerable road users can suffer significant injuries even after what appears to be a minor collision.

Call:

112

Follow emergency and police instructions.

Notify Blanca Cars.

Do not leave the scene.

 

What if a Motorcycle Is Involved?

Treat the situation seriously.

Motorcyclists are much more exposed to injury than occupants of cars.

If the rider has fallen or may be injured:

Call 112.

Do not move an injured rider unnecessarily unless there is immediate danger and the emergency operator instructs you.

 

What if There Is No Other Vehicle?

You still need to contact Blanca Cars.

Single-vehicle incidents can include:

• Hitting a wall
• Hitting a tree
• Driving into a barrier
• Leaving the road
• Damaging a wheel
• Hitting an object

Photograph:

• Damage
• Location
• Object involved

Report the incident immediately.

 

What Happens to My Insurance After an Accident?

This depends on:

• Who was at fault
• Accident documentation
• Damage type
• Rental conditions
• Insurance exclusions
• Whether the driver was authorised
• Whether negligence occurred

With Blanca Cars:

Non-fault collision

The current Terms state that full coverage applies when the required damage report or police report is provided, subject to the conditions.

At-fault collision

A minimum €300 + IVA excess can apply depending on the vehicle.

Certain undocumented incidents

A minimum €150–€350 + IVA excess can apply depending on the vehicle and circumstances.

 

What Is an Excess?

An excess is the amount the renter may have to contribute toward certain covered damage.

It is not the same as:

• Rental price
• Security deposit

For example:

Repair:

€2,500

Applicable excess:

€300

The insurance arrangement may cover the remaining insured loss according to the rental terms.

See the Blanca Cars guide:

What Is a Car Hire Excess?

 

What Damage Might Not Be Covered?

Insurance exclusions can apply.

The current Blanca Cars Terms list examples including:

• Tyres
• Wheels
• Replacement keys
• Incorrect fuel
• Personal belongings
• Certain off-road damage

The Terms also contain responsibility provisions involving:

• Negligence
• Misuse
• Interior damage
• Parking damage
• Smoking
• Unauthorised use

See:

What Damage May Not Be Covered by Rental-Car Insurance?

 

What if the Accident Damages a Tyre or Wheel?

Tyre and wheel damage is currently listed among the Blanca Cars insurance exclusions.

If the accident damages a wheel:

• Do not continue driving if unsafe.
• Contact Blanca Cars.
• Follow the recovery instructions.

Even if the main collision is insured, an excluded component may be treated differently under the contract.

 

What if an Airbag Deploys?

Do not continue driving unless specifically instructed that the vehicle is safe.

Airbag deployment normally indicates a significant impact.

Contact:

• Emergency services if necessary
• Blanca Cars

The vehicle will likely require professional inspection before further use.

 

What if the Windscreen Breaks in the Accident?

Document the damage.

A badly damaged windscreen can make a vehicle unsafe to drive.

Contact Blanca Cars before continuing.

Do not independently arrange a glass replacement.

 

What if the Accident Causes a Warning Light?

Do not ignore it.

The current Blanca Cars Terms require the driver to stop the vehicle as soon as possible when a warning light or alarm indicates an abnormality and to contact Blanca Cars for instructions.

Continuing to drive may cause additional damage.

 

Can I Continue My Holiday After the Accident?

Potentially, yes.

The answer depends on:

• Vehicle condition
• Accident severity
• Insurance
• Replacement availability
• Fault
• Rental conditions

Blanca Cars can tell you whether:

• Existing vehicle can continue
• Vehicle needs recovery
• Replacement is available
• Other arrangements are necessary

Do not make this decision independently.

 

Will Blanca Cars Give Me a Replacement Car?

It depends on the circumstances.

The current Blanca Cars FAQ states that a replacement vehicle is included in the standard price and should be provided within 48 hours following a technical defect or a collision for which the customer was not responsible.

The FAQ also states that a replacement is not included in some situations such as:

• Tyre puncture
• At-fault collision
• Technical defect caused by negligent use

Availability and circumstances still matter.

 

What if My Accident Happens Near the End of the Rental?

You must still follow the complete reporting procedure.

Do not assume:

“I am returning the car tomorrow anyway.”

Report the accident immediately.

Blanca Cars needs time to:

• Assess safety
• Notify insurance
• Arrange recovery
• Prepare future fleet planning
• Determine return arrangements

 

What if My Accident Happens on the Way to Alicante Airport?

Safety comes first.

Do not continue driving an unsafe vehicle simply because you have a flight.

Contact:

• 112 if required
• Blanca Cars

Explain:

• Accident location
• Flight time
• Vehicle condition

Blanca Cars can then advise on the vehicle.

Your flight schedule does not override road safety.

 

What if My Accident Happens on the Way to Valencia Airport?

Follow the same procedure.

Do not rush from the accident scene simply because you are worried about missing the flight.

If police or emergency services are involved, follow their instructions.

Contact Blanca Cars as soon as possible.

 

What if I Miss My Flight Because of the Accident?

Your airline, travel insurance or other insurance may have separate rules regarding missed departures.

Rental-car insurance does not automatically guarantee compensation for:

• Missed flight
• Hotel
• New airfare
• Other consequential travel costs

Check your travel insurance separately.

 

Should I Contact My Travel Insurance Company?

Potentially.

Your travel insurance may include protection for:

• Medical expenses
• Personal belongings
• Missed departure
• Rental-car excess reimbursement

But this is separate from the Blanca Cars rental agreement.

First follow:

• Emergency procedure
• Police procedure
• Blanca Cars procedure

Then contact your personal insurer if relevant.

 

Should I Contact My Credit-Card Insurance?

If you have separate rental-car insurance through a credit card, you may need to notify the card insurer.

However, this is a separate contract.

It does not replace your obligation to:

• Contact Blanca Cars
• Report the accident
• Complete the correct documentation

Your external insurer may ask for:

• Rental agreement
• Accident statement
• Police report
• Repair invoice
• Proof of payment

Keep all documents.

 

What Documents Should I Keep?

Keep copies or photographs of:

• Rental agreement
• European Accident Statement
• Police report
• Police reference number
• Driver details
• Insurance details
• Witness information
• Photographs
• Blanca Cars communications
• Receipts
• Any official documents

Do not throw anything away until the insurance process has been completed.

 

Example: Another Driver Hits Your Rental Car

Imagine you are driving through Jávea.

Another car changes lane and collides with the side of your Blanca Cars vehicle.

Nobody is injured.

What you should do

1. Stop safely.
2. Protect the scene.
3. Photograph both vehicles.
4. Obtain the other driver’s details.
5. Complete the European Accident Statement.
6. Contact the police in accordance with the Blanca Cars procedure.
7. Contact Blanca Cars immediately.
8. Send the requested documentation.

If the accident is established as not being your fault and the necessary documentation is supplied, the current Blanca Cars Terms provide for full coverage under the stated conditions.

 

Example: You Cause the Accident

Imagine you enter a roundabout incorrectly and collide with another vehicle.

Nobody is seriously injured.

Follow exactly the same procedure:

1. Make the scene safe.
2. Check everyone.
3. Contact police as required by the Blanca Cars procedure.
4. Exchange details.
5. Complete the accident form.
6. Take photographs.
7. Contact Blanca Cars immediately.

Do not avoid reporting simply because you think you were at fault.

The current Blanca Cars Terms state that an at-fault accident can carry a minimum €300 + IVA excess, depending on the vehicle.

 

Example: Accident on the AP-7

You are travelling on the AP-7 when your vehicle is involved in a collision and becomes immobilised.

What you should do

• Switch on hazards.
• Activate the connected V16.
• Avoid standing in the carriageway.
• Move to a protected location if safely possible.
• Call 112 if anyone is injured or there is immediate danger.
• Contact Blanca Cars.
• Follow police and roadside-assistance instructions.

Do not walk down the motorway attempting to place old-style warning triangles.

For Spanish-registered vehicles, the connected V16 has been the legal warning device since 1 January 2026.

 

Example: Minor Parking Collision

You reverse into a low wall outside your holiday villa in Moraira.

Nobody else is involved.

The car has a visible scratch.

What you should do

• Photograph the damage.
• Do not attempt to repair it.
• Contact Blanca Cars immediately.
• Explain exactly what happened.
• Follow the instructions provided.

Parking and manoeuvring damage is specifically addressed in the current Blanca Cars excess provisions.

 

Example: Other Driver Refuses to Sign

Another vehicle collides with you.

The other driver insists you caused the accident and refuses to sign the accident form.

Do not argue.

Instead:

1. Photograph both vehicles.
2. Record registration details.
3. Obtain witnesses.
4. Call police.
5. Do not sign an account you believe is inaccurate.
6. Contact Blanca Cars.

DGT specifically advises that where there is disagreement, it is preferable not to sign and instead involve the police.

 

Example: Accident With Injuries

You are involved in a collision and your passenger complains of severe neck and chest pain.

Do not focus on insurance paperwork.

Call:

112

Follow emergency-service instructions.

Once the immediate medical situation has been handled:

• Contact police
• Document the incident
• Contact Blanca Cars

The Blanca Cars Terms explicitly require the appropriate authorities to be notified when someone is injured.

 

Spanish Rules vs Blanca Cars Procedure

This distinction is important.

Spanish Road-Safety Procedure

DGT recommends:

Protect → Alert → Assist

and identifies 112 as Spain’s emergency coordination number.

For immobilised Spanish vehicles, the connected V16 is now the legal warning device.

Blanca Cars Rental Procedure

Blanca Cars additionally requires its customers to:

• Report the accident
• Provide other-party details
• Complete accident documentation
• Contact Blanca Cars or the rental partner within the published reporting period
• Follow the rental insurance procedure

Therefore:

Spanish law tells you how to deal safely with the road accident; the rental agreement also tells you what you must do to protect your rental insurance position.

 

Common Mistakes After an Accident in Spain

Leaving the Scene Too Quickly

Deal with safety and documentation first.

Failing to Call 112 When Someone Is Injured

Emergency care takes priority.

Walking Into Fast-Moving Traffic

Protect yourself first.

Using Old Warning Triangles Instead of the V16 on a Spanish Rental Car

The connected V16 replaced triangles for Spanish-registered vehicles from 1 January 2026.

Not Taking Photographs

Evidence can be extremely important.

Only Taking the Other Driver’s Phone Number

Record the vehicle and insurance information too.

Signing a Form You Disagree With

Call police instead.

Not Completing the Accident Statement

This can affect insurance.

Not Contacting Blanca Cars

Current Blanca Cars procedures require reporting.

Waiting Until You Return the Car

Report immediately.

Admitting or Negotiating Liability at the Roadside

Record facts instead.

Arranging Repairs Yourself

Contact Blanca Cars first.

Continuing to Drive a Damaged Vehicle

It may be unsafe.

 

Frequently Asked Questions

What should I do if I have an accident in Spain?

Follow the PAS procedure:

Protect, Alert, Assist.

Make the scene safe, call emergency services when necessary, help injured people according to professional instructions, document the accident and contact your rental company. DGT recommends PAS as the correct accident-response sequence.

What is the emergency number in Spain?

112

It connects to the emergency coordination centre, which can mobilise the necessary services.

What is the Spanish police number?

DGT currently lists:

Guardia Civil: 062
Policía Nacional: 091
Policía Local: 092

For an emergency or if you are unsure which service is required, call 112.

Do I need to call the police after a rental-car accident?

The general need for police attendance depends on the accident circumstances.

For Blanca Cars customers specifically, the current FAQ instructs renters involved in an accident to contact the local police authorities as part of the accident-reporting procedure.

Do I still use warning triangles in Spain?

For Spanish-registered vehicles, no. Since 1 January 2026, the connected V16 has been the legal warning device for an immobilised vehicle.

Where should the V16 be kept?

DGT says it should be kept accessible, normally in the glove compartment, and placed as high as possible on an immobilised vehicle when required.

What is the European Accident Statement?

It is the standard accident-report form used to record the drivers, vehicles, insurers, damage and circumstances of a collision.

Should I sign the accident form?

Sign it only when you agree that the information is correct.

DGT advises that if there is disagreement, it is preferable not to sign and to call police.

What if the other driver refuses to sign?

Record their information, photograph the scene, contact police and contact Blanca Cars.

Do not force them or sign information you disagree with.

How quickly must I contact Blanca Cars?

The current Blanca Cars FAQ states that the accident must be reported to Blanca Cars or the relevant partner within four hours. The Terms also require immediate notification.

What is the Blanca Cars emergency number?

The current published emergency number is:

+34 653 221 333

What if the accident was not my fault?

Collect proper documentation.

The current Blanca Cars Terms state that an accident involving another vehicle where you are not at fault receives full coverage upon provision of the required damage report or police report, subject to the rental conditions.

What if the accident was my fault?

The current Blanca Cars Terms state that an at-fault accident can carry a minimum €300 + IVA excess depending on the car model.

What if I hit a wall rather than another vehicle?

Report it immediately.

The Blanca Cars Terms contain separate excess provisions for collisions with objects, scratches and certain other damage.

What if nobody is injured?

You still need to document and report the collision.

The absence of injury does not remove insurance or rental-reporting requirements.

Can I arrange my own repair?

Not without Blanca Cars’ authorisation.

Contact the company first.

Can I arrange my own tow truck?

Do not do so unless authorised, except where emergency authorities direct otherwise.

Contact Blanca Cars and follow its roadside-assistance procedure.

Will I get a replacement car?

The current Blanca Cars FAQ says replacement is included for certain technical faults and non-fault collisions, normally within 48 hours, but not in some situations such as at-fault accidents, tyre punctures or negligent-use technical defects.

What if I do not report the accident?

The current Blanca Cars FAQ warns that failure to report damage can result in full liability for the damage.

 

The Simple Answer

If you remember only one thing from this guide, remember this:

After an accident in Spain: protect people first, call 112 when necessary, document everything, complete the correct accident paperwork and contact your rental company immediately.

For Blanca Cars customers:

Emergency services: 112
Guardia Civil: 062
Policía Nacional: 091
Policía Local: 092
Blanca Cars emergency: +34 653 221 333
Accident must be reported: Yes
Current Blanca Cars reporting deadline: Within 4 hours, but report immediately
European Accident Statement important: Yes
Police involvement required by current Blanca Cars procedure: Yes
Photographs recommended: Yes
Non-fault accident can receive full cover: Yes, subject to documentation and rental terms
At-fault accident can have an excess: Yes
Current minimum at-fault excess: €300 + IVA depending on vehicle
Can you arrange repairs yourself? No, not without authorisation
Can you ignore minor damage? No
Connected V16 for Spanish rental vehicles: Required since 1 January 2026

 

Blanca Cars Accident Procedure

The clearest Blanca Cars accident procedure is:

1. Protect the Scene

Follow DGT’s PAS safety procedure.

2. Call Emergency Services if Necessary

Call 112 for injuries or immediate danger.

3. Signal an Immobilised Vehicle

Use the connected V16 where required.

4. Contact Police

Follow the current Blanca Cars accident procedure and contact the relevant authorities.

5. Collect Information

Obtain:

• Other driver’s details
• Vehicle registration
• Insurance details
• Witness information

6. Take Photographs

Record the vehicles, damage and scene.

7. Complete the European Accident Statement

Only sign information you agree is accurate.

8. Contact Blanca Cars

Current emergency number:

+34 653 221 333

The current FAQ specifies reporting within four hours, while the Terms require immediate communication.

9. Do Not Arrange Repairs Yourself

Allow Blanca Cars and its insurer to handle recovery and repair.

10. Keep All Documentation

Keep:

• Accident form
• Police report
• Photographs
• Witness details
• Correspondence

until the matter has been resolved.

 

Related Blanca Cars Guides

Continue with:

• What Happens if I Damage a Rental Car?
• How Do I Complete the European Accident Statement in Spain?
• What Should I Do if My Rental Car Is Damaged While Parked?
• What Does Rental-Car Insurance Normally Cover?
• What Damage May Not Be Covered by Rental-Car Insurance?
• What Does Full-Cover Car Hire Mean?
• What Is a Car Hire Excess?
• What Is a Car Rental Deposit?
• What Should I Do if My Rental Car Breaks Down?
• What Should I Do if My Rental Car Gets a Flat Tyre?
• What Is a V16 Emergency Beacon in Spain?

 

About This Guide

This guide explains what to do after a road accident in Spain and separately identifies the current accident-reporting and insurance procedure published by Blanca Cars.

Road-safety rules and emergency procedures can change, so official DGT guidance should be used for current Spanish road-safety requirements.

For Blanca Cars customers, the confirmed rental agreement and current Terms & Conditions should be treated as the final source for:

• Accident reporting
• Insurance
• Excess
• Recovery
• Replacement vehicle
• Damage liability

The correct order after an accident is simple:

Protect people → alert emergency services → assist where needed → document the accident → contact Blanca Cars.

Published by: Blanca Cars
Reviewed by: Blanca Cars Operations Team
Last reviewed: 29 August 2026
Review frequency: At least annually and whenever Spanish accident procedures, V16 regulations or Blanca Cars insurance and accident procedures change.